If you bought your product directly from Medwell d.o.o. on www.elfemmit.com, and you are not satisfied with your purchase within 30 days of receipt, you can return it following the bellow procedure. Request an RMAN (Return Merchandise Authorization Number) by contacting Elf emmit Support Team on: SUPPORT. Please send product along with a copy of the RMAN that we send you via email.
Your card will be credited upon receipt of the returned merchandise. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund. Shipping fees are not refundable.
Returning address (only with RMAN) - only for USA:
FBA Indiana Prep/Wehrly
C/O - Elf-EMMIT
404 W High St
Portland IN 47371
Returning address (only with RMAN) - for Europe, rest of the world:
Trg republike 3
NOTE: this guarantee only applies to orders placed on www.elfemmit.com
For purchases of physical products, you will be billed when you press ‘Place Order’ on the website. This includes any preordered or backordered products. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.
Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.
We accept payment via Paypal and we accept payment cards. All credit card information submitted is encrypted, so you can be confident that your credit card information will be kept safe and secure.
Medwell d.o.o. is always doing its best to protect you from any kind of fraud. Sometimes this can cause perfectly legitimate purchases to be refused. There are many possible reasons for a credit card not being accepted:
As soon as our warehouse ships your order, we will send you an email notifying you that your package is on route. In this email we will include a link to track delivery and also phone number to call. Our delivery partner is UPS throughtout the world.
Approximate delivery time is 2-3 working days to urban area in USA, Asia. In Europe approximate delivery time is 1-2 working days.
Elf emmit customers are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded. If wrong delivery address is entered and consequently the shipment is not delivered Medwell d.o.o. will charge all costs related cost to that order.
For orders shipping to the EU shipping zone, VAT is included in the item price. For other countries, customers are liable for VAT upon delivery.
You are more than welcome to place an order and send it as a gift to an address other than your billing address. When placing the order, please ensure that you are entering the shipping address and your separate billing address correctly. We are unfortunately not able to gift wrap or add notes/cards at this time.
If you are looking to cancel an order that was recently placed, please immediately contact our Customer Support team on SUPPORT. Once an order has been placed, there is a very short time frame where we are actually able to cancel, so we cannot guarantee that we will be able to cancel your order. All orders typically ship out within 24 hours of ordering. Should cancellation not be possible, you can refuse delivery of the package, and a refund will be issued minus shipping costs (30$) upon return receipt of the package. If you have received the package, and would like to return for a refund, please contact us for a Returns Authorization (RMA) and returns instructions.
Shipping cost is included in the price of the product.